Customer Service Automation (CSA)
Customer Relationship Automation (CSA) enables you to know your customers intimately and use that business intelligence to deliver better products and services, improve customer service, and increase sales opportunities.

 

csa software allows you to shorten sales cycles and improve customer loyalty by automating day to day tasks and improving contact interactions in sales, customer service, field service, and marketing departments.

 

How does csa benefit you?
Your contact point is the central service center to your customers. In order for your employees to provide the best service possible, they must have detailed customer information:

Current issues
Support history
Sales/purchase history
Up-sell/cross-sell opportunities

 

csa provides employees with detailed customer information so they can make quick, intelligent business decisions to resolve issues and provide efficient service.

 

Know your customers with interaction history
csa provides a complete, unified history of all customer-employee interactions. Contact history is logically organized by case number, inbound/outbound session, and contact media type. With csa, your employees always have a coherent historical view of previous issues, solutions, opportunities and sales.

 

Enhance agent efficiency with direct csa action
You can control all incoming and outgoing interactions directly using csa. Employee use attributes of existing customer profiles to make contact. Employees can send faxes or emails, or dial customer phone numbers with the click of a button.

 

What BestComm Does
BestComm can make the physical connections needed to communicate to the csa software. This is commonly known as the handoff to your csa software.

BestComm's mission is to provide exemplary business-to-business services by providing competitively priced high-quality service with personal and professional customer service.

BestComm Networks Inc.
5605 E. River Rd. STE 219
Tucson, AZ 85750

Freephone:	+1 800 591 2378
Telephone:	+1 520 326 8411
Fax:	+1 520 326 8496
E-mail:	webinfo@bestcomm.net