Internet Access Guest Support Center.
In the hospitality industry there is a wide variety of options available with regards to guest support services. There are so many options in fact that trying to select one can be quite a tedious process. In many ways it is similar to shopping for a vehicle. Firstly, a multitude of locales sell vehicles, not to mention, the scores of vehicles available to choose from (We’re not even going to mention those pesky car salesmen.) So what factors govern, or at least influence what and where you purchase a vehicle? Price, performance, options and reputation are some aspects that appropriately come to mind and when these factors are applied to guest support services, BestComm is second to none!

BestComm’s most fundamental goal is “Guest Satisfaction.” It is our purpose to aid your guests with any internet-related technical difficulties they might experience at any given time. That is why BestComm’s Guest Support Center (GSC) provides full internet support 24/7, 365 days a year to hotels all across North America! Hoteliers aimed at ensuring that their guests receive dependable, superior service are assured that GSC possesses both the processes and platforms to deliver prompt and cost-effective technical customer service. This ensures a high quality guest-user experience with every customer-to-technology interaction.

The GSC is equipped with state-of-the-art contact management and telecommunications technologies. With some of the industry’s most advanced technologies at their fingertips, GSC delivers seamless, multi-level support, including:

Ethernet Port Troubleshooting
Network Access Difficulties
DHCP Troubleshooting
IP Address Conflicts
Wi-Fi Support
Software Firewall Troubleshooting
Gateway Assignments
Network Interface Card Troubleshooting
Network Quality Of Service
Bandwidth Traffic Analysis
General Conflict Identification
General Service Questions
Don’t forget to ask about our E-Mail Relay Service, system hardware support and other services!

In order to ensure quality, all GSC call are recorded and analyzed by BestComm’s Quality Control Specialists. Our Guest Support Center not only ensures swift resolution of customer inquiries, but also captures and delivers valuable transaction and Service Level data. This helps clients enhance their product and service offerings to meet specific customer demands.

BestComm takes great pride in providing superlative service to both our clients and their customers. It has been our uncompromising attitude towards “Guest Satisfaction” that has earned us our valuable reputation and our exclusive vendor endorsement by Best Western International. Our staff comes from diverse operational and technical backgrounds, with an emphasis in the hospitality technology arena and it would be our pleasure to provide our services to you. If you have any questions please do not hesitate to contact us.