Advantages of IP PBX...



Cost savings -
For most adopters, the key reason to transition to IP PBX systems is cost savings. As data communications users have long understood, IP offers free communications. Calls are no longer transmitted via the PSTN, but through a broadband internet connection, avoiding PSTN tolls and charges.
Hospitality -Specific feature sets add value -
The hospitality industry is key for IP PBX manufacturers. It is a highly specialized telephony market that represents approximately 30 percent of total telephony capacity. This is evident in the hospitality-specific feature sets now available on the market. Features include intelligent speech recognition for more efficient guest services, and in-building wireless communications.

Customer Relationship Automation.
Customer Relationship Automation (CRM) enables you to know your customers intimately and use that business intelligence to deliver better products and services, improve customer service, and increase sales opportunities.

CRM software allows you to shorten sales cycles and improve customer loyalty by automating day to day tasks and improving contact interactions in sales, customer service, field service, and marketing departments.

How does CRM benefit you?
Your contact point is the central service center to your customers. In order for your employees to provide the best service possible, they must have detailed customer information:

Current issues
Support history
Sales/purchase history
Up-sell/cross-sell opportunities

CRM provides employees with detailed customer information so they can make quick, intelligent business decisions to resolve issues and provide efficient service.

Know your customers with interaction history.
CRM provides a complete, unified history of all customer-employee interactions. Contact history is logically organized by case number, inbound/outbound session, and contact media type. With CRM, your employees always have a coherent historical view of previous issues, solutions, opportunities and sales.

Enhance agent efficiency with direct CRM action.
You can control all incoming and outgoing interactions directly using CRM. Employee use attributes of existing customer profiles to make contact. Employees can send faxes or emails, or dial customer phone numbers with the click of a button.

What BestComm Does.
BestComm can make the physical connections needed to communicate to the CRM software. This is commonly known as the handoff to your CRM software.